Privacy Policy
Mosaic Realty Developments App
PRIVACY POLICY
Mosaic Realty Developments App
Last Updated: 27 July 2026
1. Introduction
This Privacy Policy explains how Mosaic Enterprises S.L., trading as Mosaic Realty ("Mosaic Realty", "we", "us", "our"), collects, uses, stores, shares and protects your personal information when you use the Mosaic Realty Developments App (the "App").
We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws including the European Union General Data Protection Regulation ("GDPR"), the UK GDPR (where applicable), and relevant Spanish data protection legislation.
2. Data Controller
Mosaic Enterprises S.L (trading as Mosaic Realty) a company registered in Spain with CIF B93560704 and registered address at RH Prive Work Center, Oficina 1, Av. Retamar 69, Urb. Reserva del Higueron, 29639 Benalmadena, Malaga. (“Mosaic”)
Telephone:
(+34) 951 177 422
Data Protection Contact:
GDPR@mosaicgroup.es
3. Information We Collect
We may collect and process the following categories of personal data:
Account Information
• Full name
• Email address
• Telephone number
• WhatsApp number
• Nationality
• Preferred language
• Country of residence
• Password and login credentials
Property Preferences
• Preferred locations
• Budget
• Property type
• Number of bedrooms
• Purchase objectives
• Investment goals
• Purchase timeframe
• Financing requirements
• Any other information voluntarily provided by you
Communications
• Messages exchanged through the App
• Communications with your Property Advisor
• Email correspondence
• Telephone communications and notes
• WhatsApp communications
• Customer support interactions
Technical Information
• Device information
• Operating system
• App version
• IP address
• Browser information
• Analytics and usage data
• Notification preferences
Marketing and Engagement Data
• Viewed developments
• Saved developments
• Favourites
• Notification engagement
• Newsletter preferences
• Enquiry history
4. How We Use Your Information
We process your personal data for the following purposes:
To Provide the Service
• Create and manage your account
• Match you with relevant developments
• Assign a Property Advisor
• Respond to enquiries
• Facilitate communications
• Provide customer support
To Provide Personalised Recommendations
• Recommend developments matching your requirements
• Notify you of newly released projects
• Inform you of project updates
• Suggest developments based on your profile and activity
• Provide information that may be relevant to your property search
To Contact You
By registering for and using the App, you acknowledge and agree that Mosaic may contact you through:
• In-app messages
• Push notifications
• Email
• Telephone
• SMS
• WhatsApp and similar messaging platforms
for purposes including:
• Responding to enquiries
• Understanding your requirements
• Providing information about developments
• Arranging viewings
• Project updates
• Customer support
• Communications from your assigned Property Advisor
• Updates relating to your account and activity within the App
Email Notifications and Newsletters
Users may receive email communications from Mosaic relating to:
Service Communications
• Account notifications
• Updates regarding saved projects
• Property Advisor communications
• Enquiry responses
• App-generated notifications and updates
These communications are considered part of the service provided through the App.
Marketing Communications and Newsletters
Where consent is provided or otherwise permitted by law, users may also receive:
• Newsletters from Mosaic
• Newly released development announcements
• Recommended developments
• Project launch information
• Project updates
• Market updates and insights
• Investment opportunities
• Promotional communications related to property developments
Users may unsubscribe from marketing emails and newsletters at any time by:
• Clicking the unsubscribe link contained within the email;
• Adjusting communication preferences within the App; or
• Contacting Mosaic directly.
Unsubscribing from marketing communications will not affect the delivery of essential service-related communications.
Legal Bases
We rely upon one or more of the following legal bases:
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent where required by law
5. Push Notifications
The App may send push notifications relating to:
• New development projects
• Recommended properties
• Saved searches
• Project updates
• Property Advisor communications
• App activity and account notifications
• Service announcements
Users may manage push notification settings within the App or through device settings.
6. Sharing of Information
We may share personal information with:
Service Providers
Third parties providing:
• Cloud hosting
• Analytics services
• Customer relationship management systems
• Email delivery services
• Messaging services
• Technical support
Professional Advisers
• Lawyers
• Accountants
• Auditors
• Insurers
Legal Authorities
Where required by law or where necessary to protect legal rights.
7. International Transfers
Where personal data is transferred outside the EEA or UK, we will implement appropriate safeguards including:
• Standard Contractual Clauses
• Adequacy Decisions
• Other lawful transfer mechanisms
8. Business Transfers
If all or part of the App, its assets, operations, customer relationships, or associated business activities are sold, transferred, merged, restructured, licensed, or otherwise disposed of, user information may be transferred to the acquiring or successor entity provided that:
• The information continues to be used for substantially similar purposes;
• The successor agrees to comply with applicable data protection laws;
• Users are notified where required by law.
9. Data Retention
We retain personal data only for as long as reasonably necessary to:
• Provide services
• Maintain customer relationships
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
10. Your Rights
You may have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable
Requests may be sent to:
GDPR@mosaicgroup.es
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.
11. Security
We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.
12. Changes to this Policy
We may update this Privacy Policy from time to time. Updated versions will be published within the App and become effective upon publication unless otherwise stated.